Updated 25 of May 2018
At Hotel Express International we pursuit to provide you with the best possible experience from the moment you start using our service by becoming a member and browsing for hotels or other travel related products. As part of your experience with us, we want to ensure you that we protect and respect your privacy and handle all your personal data with care.
This document describes how we use and process your personal data and contains all the information you need to understand why we store information about you.
We follow these principles when handling your personal data.
We collect and store data for these main reasons.
1. Administer your User/member accounts
2. Administer your reservations
3. Customer Service
4. Marketing
5. Improving your user experience
6. Legal obligations
What kind of personal information do Hotel Express International collect?
In order to handle your bookings and give you the best possible customer experience when you book with us there is certain information we must have when you register and use our service. This information includes. Your name, Preferred contact details, the names of anybody travelling with you and your payment information. In addition, we also collect some user information from your computer, phone or other device, you use when you register or book with us. This includes what type of device you used and what browser you used when your register or book with us.
User / Member account
To become a member of Hotel Express Online or any co-branded sites you need to create a personal user account. You have access to all the personal information stored about you on my accounts page when you are logged into your account.
Administer your reservations
To help administer your bookings and ensure you get the best service possible. Without your personal information we would not be able to complete the hotel reservation.
Customer service
In order to provide you the best possible customer service in regards to your hotel booking we store information about your hotel reservations so we are prepared to help you with any queries in regards to your hotel reservation.
Marketing
We use your information for marketing activities.
We may use your contact information to send you regular newsletters containing special deals, information, travel tips or third-party services we believe will be of interest to you. You will only receive newsletters if you have agreed to it. If you no longer wish to receive newsletters you can unsubscribe trough a link in our newsletters or contact us to be removed from our newsletter list.
We may also use your information to send you individualised offers on our website or mobile apps.
If you enter promotional activities like competitions we need to store relevant information in order to manage these promotions
Improving your user experience
We always work to improve our service to give you the best experience possible. An important part of this is to be able to track your browsing history on our site as well as your booking history. By gathering this data, we are able to understand your travel habits and any information on your method of visiting our service so we can improve the overall experience.
Legal obligations
We use and store your personal data in order to comply with regulatory requirements. E.g. booking-keeping regulations.
Cookies
Hotel Express International uses cookies on our website and mobile app to give you a better user experience when you use our site. Cookies will for example help remembering your settings like language and currency.
We also use cookies to improve the content and functions on our website and they will also be used to generate user statistics.
All the information in a cookie is stored in your browser and you may delete this information at any time.
Third-party cookies
Hotel Express International uses third-party cookies. A third-party cookie is a cookie installed by someone other than Hotel Express International. Examples for Third-party cookies can be from suppliers of functions for our website or programmes that we use for analysis.
How do we protect your data?
We implement a variety of security measures to maintain the safety of your personal information.
When you place an order we offer the use of a secure service. All supplied sensitive and credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such system and are required to keep the information confidential. After a transaction, your private information (Credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Share information with third-parties
We do not sell, trade or otherwise transfer any personal data to third parties.
This do not include trusted third-parties who that assist us in operating our website, conducting our business, or servicing you. As long as these parties agrees to keep this information confidential. We may also release your information if we are confident that release is appropriate to comply with the law, enforce our site policies, protect ours or others rights, property or safety. However, non-personally identifiable visitor’s information may be provided to other parties for marketing, advertising or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not information that has been collected offline.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Your Consent
By using our site, you consent to our online privacy policy.
As a consumer in the EU, your personal data rights are covered by the general data protection regulation (GDPR). This means that your rights as a data subject are the same in all EU countries
If you wish to exercise any of your rights. Please send an enquiry to info@hotel-express.com containing your user name / e-mail and information about your request
Access right
You have the right to request access to the data that we have registered on you. We will then provide you with a copy of your personal data
You have the right to be forgotten
You have the right to file a request that we delete the data that we have registered on you. We may not be able to delete all the data as we are required to continue to store certain data in order to comply with legal requirements.
You have the right to object
You may object to the processing of your personal data on certain grounds. For example, you can object to the processing of your personal data for direct marketing purposes.
You have the right to change your information
If you believe that any data we have registered about you is inaccurate or incomplete. You can login to your account and go to my account page and change this information or you can contact customer service.
Contact Us
If you have any enquiry regarding this privacy policy you may contact us using the information below.
Hotel Express International
PO Box 409
4664
Kristiansand
Norway
E-mail: Info@hotel-express.com
